Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Helpdesk Information
• Proxy

Login Related 1

• SSO | Login

Account Related 6

• User Types
• Account Information Incorrect
• Inactive Account
• Account Deactivation Request
• Multiple Active Accounts

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Basic Support 4

• Non-LMS Related Inquiries
• Feedback
• How to Navigate to the Hub from USTA.com
• Officiating Admin Account | Inquiries or Requests

Training Related 4

• Navigation
• WBT
• ILT/VILT
• Certification Dashboard

Specific Training 1

• Roving Umpire Knowledge Check | Course Issue/Inquiry

Ticket Processing 4

• Automated Notification
• CLCs Not Reflected in Dashboard | Gather Information
• CLCs Not Reflected in Dashboard | Escalation to Admins
• Multiple Active Accounts | Ticket Level - Start Here