Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Helpdesk Information
• Proxy

Login Related 1

• SSO | Login

Account Related 7

• User Types
• Account Information Incorrect
• Inactive Account
• Account Deactivation Request
• Multiple Active Accounts

View all 7

Basic Support 4

• USTA Officiating Development Hub Feedback
• How to Navigate to the Hub from USTA.com
• Officiating Admin Account | Inquiries or Requests
• Feedback | Course/Material/Webinar Recording

Training Related 4

• LMS Navigation
• WBT
• ILT/VILT
• Certification Dashboard

Specific Training 6

• Roving Umpire Knowledge Check | Course Issue/Inquiry
• 2026 Friend at Court
• ILT | Intermediate Officiating Workshop (pilot)
• VILT | Three Tools to Improve Your Officiating
• USTA Midwest Town Hall (Webinar Credit)

View all 6

Non-LMS Related 6

• Vision Forms
• Safe Play
• OfficialsFirst Assistance
• What is Required to Become a Certified Official?
• Serve Tennis Software

View all 6

Ticket Processing 4

• Automated Notification
• CLCs Not Reflected in Dashboard | Gather Information
• CLCs Not Reflected in Dashboard | Escalation to Admins
• Multiple Active Accounts | Ticket Level - Start Here