The USTA Officiating Development Hub Administrators have asked that we collect some additional information at a ticket level before escalating CLCs Not Reflected in Dashboard. Please utilize the SR below.

Thank you for contacting USTA Officiating Development Hub End-User Support! We sincerely apologize for the issue and any inconvenience it has caused.

To help the USTA Officiating Development Hub Administrators look into this matter, may we kindly ask you to provide the following details:

- When you first noticed the issue with the missing Continual Learning Credits

- When (if applicable) you noticed the issue was resolved

- Whether you were using a mobile device or desktop

- What browser you were using

- If there was anything unusual about your session 

For example:

- staying logged in overnight

- logging in from a new computer

- accessing the system for the first time in several weeks

We look forward to your response and assisting you further. In the meantime, have a pleasant day! 

Sincerely,