Support Category: Transcript >> Certification Dashboard


Specialist Notes:


The USTA Officiating Development Hub Administrators have asked that we include additional information when escalating CLCs Not Reflected in Dashboard. Please utilize the SR below when escalating.


NOTES FOR TICKET PROCESSORS!

Please ensure you include all the necessary information when escalating.

  • The USTA Structure is found under the ‘Identifier’ column in account search results. (see example here)  



Standard Response:


Hello USTA Officiating Development Hub Administrators, 


Can you assist us with the following issue, please?

Requestor Name:
Requestor Email Address:

Issue: Certification Dashboard | CLCs Not Reflected in Dashboard

Summary: User reached out to End-User Support for assistance with missing Continual Learning Credits. We proxied into the user’s account and verified that the CLC(s) are not properly reflected. Please see the information below:
- USTA Structure: 

- Course(s): 


We also requested the user to provide the information below. Please see their responses: 

- Time issue was noticed: 

- Time issue appeared resolved (if applicable): 

- Device type (Mobile or Desktop): 

- Browser used: 

- Was anything unusual about the user's session (as described by user): 


Please advise - thank you in advance and have a pleasant day!