| Support Category: VILT | Inquiry, VILT | Completion Request (select applicable) |
| Specialist Notes: |
When a user reaches out inquiring about completion or their status after a webinar, please check their transcript and assist accordingly:
STATUS | RESPONSE |
Registered | Thank you for your patience while I looked into this for you. The USTA Officiating Development Hub Administrators have advised that it may take up to five business days for webinar attendance to be processed. If you attended at least 75% of the webinar, you should receive completion. |
No Show | Thank you for your patience while I looked into this. Kindly note that your status for the webinar is listed as 'No Show' as the USTA Officiating Development Hub Administrators were not able to verify your attendance. Please note though, that you can still earn Continual Learning Credits by viewing the recording which should be available within a few weeks after the webinar takes place. Let us know if you need assistance with locating webinar recordings. Additionally, please refer to following guide on how to access Webinars in the future: https://www.usta.com/content/dam/usta/officiating/developmenthubwebinarguide.pdf |
Failed | Thank you for your patience while I looked into this and for attending the webinar! We hope that you learned a lot while listening to the presentation. However, in order to earn 1 CLC (Continual Learning Credit) for webinar participation, you do need to be present during the live event for at least 75% of the duration (i.e. 45 or more minutes out of 60 minutes). It appears that you did not meet this criteria. Please note, though, that you can still watch the full-length recording to earn 1 CLC for this webinar. Please note: It may take a couple of weeks after the live webinar concludes before the recording is posted to the catalog. Let us know if you need assistance with locating webinar recordings. |
Completed | Thank you for your patience while I looked into this for you. I was able to verify that the webinar is marked as completed in your transcript. Please allow 24 hours from the time the completion was processed for the Continual Learning Credit to appear in your Certification Dashboard. |
IMPORTANT! - Please check the ‘Transcript History’ section of the Training Details Page to check when the completion was granted, so you can see if it’s been 24 hours of completion or not. If it’s been more than 24 hours, and the credit is still not showing in the user’s Certification Dashboard, please escalate. - Should a user have further inquiries regarding their status, please escalate. |
| Standard Response: |
