Some courses have action items that have outbound links. If a user reports clicking a link or resource and is then unable to return to the course to proceed, first confirm that pop-ups are allowed. Then assist them in navigating back to the main course window by providing the SR below.

We sincerely apologize for the difficulties you're experiencing with your course and the inconvenience it may have caused. Please note that once you click on the link/tab within your course, a new window may open; however, the course should still be open in your taskbar.

To locate and navigate back to your already-open course, please do the following:

1. Kindly move the mouse cursor to the very bottom of your screen, and you should see your taskbar with a series of icons.

2. Locate and hover your browser icon (Google Chrome would be red, green, and yellow with a blue circle in the center; Microsoft Edge would be a wave-shaped like an E; Firefox would be a fox chasing its tail; Safari would be a blue compass).

3. A series of little windows should pop up. Locate and click on the one that appears to be the course window to bring it up. [see the example shown in the image below]

Please take your time and let me know if you are able to proceed or need further assistance with the instructions above. I'm standing by.